Why don’t we have a dashboard for caring for people?
Every business has dashboards for sales, labor, speed, and customer satisfaction. Why do we not have one for caring for our people?
Our vision at Chick-fil-A Miami Shores is to be the most caring business in Miami, so I am building a CARES Dashboard to help our leaders turn that vision into action:
- C: Coaching, including onboarding, check-ins, one-on-ones, and development
- A: Aspirations, including personal goals, professional goals, milestones, and leadership opportunities
- R: Recognition, including great performance, guest feedback, rewards, promotions, and pay raises
- E: Encouragement, especially noticing the quiet professionals and creating more "I see you" moments
- S: Support for team members navigating personal challenges or difficult seasons
The goal is not to collect private information or reduce care to another employee score. It is to help leaders notice what is easy to miss and follow through on what matters.
I have not figured out the perfect version yet. If you had a dashboard designed to help leaders care for people better, what would you want it to show? What am I missing?
The takeaway for leaders
What gets measured gets attention. Give caring for people the same visibility as sales and labor, without turning people into a score.
This idea is at the heart of the Frontline AI Leadership keynote and the book Frontline AI Leadership.
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