Jon Harmeling.

Media & Speaking

Hear the ideas. See the work.

Published conversations about AI in a frontline business, plus selected appearances on stage. Explore the topics, hear Jon in conversation, and follow the original publisher or event organizer.

Leadership in practice

Conversations from the operation.

Jon shares his experience leading a restaurant team, using AI to support people, and reinvesting the time it gives back in the people he leads.

Restaurant Technology Guys · Episode 357

How a Chick-fil-A Operator Uses AI to Lead

· Hosted by Jeremy Julian

Jon talks with Jeremy Julian about the difference between management and leadership, automating repeatable restaurant work, and using AI to notice who deserves recognition and support team members’ personal goals. The publisher page includes a full transcript.

Listen on Restaurant Technology Guys

iWork4Him · Episode 2163

AI for Significance, Not Just Success

· Hosted by Jim and Martha Brangenberg

In this faith-and-work conversation, Jon discusses caring for employees as individuals and using AI to notice who needs encouragement and support personal goals. He explains why the conversations and follow-through still depend on the leader.

Listen on iWork4Him

MILMO · Episode 405

How an Army Veteran Became a Chick-fil-A Operator

· Hosted by Lacey Langford

Jon joins Lacey Langford to discuss his transition from the Army to leading a restaurant team, lessons in civilian leadership, and using AI to make more time for people.

Listen on MILMO

Franchise Secrets · Episode 384

Tasks vs. People: A Conversation With a Chick-fil-A Operator

· Hosted by Erik Van Horn

Jon discusses applying AI to recurring administrative work, tracking individual employee goals, and making deliberate choices about the time automation returns to leaders. The conversation also covers servant leadership and franchise operations.

Listen on Franchise Secrets

QSR Uncut · Episode 244

Can AI Make You a Better Leader? with Chick-fil-A Owner-Operator Jon Harmeling

· Hosted by Danny Klein

A conversation with QSR magazine about Jon’s operating experience with AI, including forecasting, hiring, recognition, and leadership. Jon discusses practical experiments, failures, and lessons from applying these systems inside a restaurant.

Listen on QSR Uncut

Selected keynote appearance

Chadwell Supply ONE Conference

· Sales conference · Leadership and significance

Jon delivered a keynote connecting success with service, family, and the impact leaders have on other people. The session was customized for Chadwell Supply's sales organization. It predates Jon's current Frontline AI Leadership keynote.

“The best speaker we have ever had at any of our corporate conferences.”
Mark Chadwell
CEO, Chadwell Supply

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