Published conversations about AI in a frontline business, plus selected appearances on stage. Explore the topics, hear Jon in conversation, and follow the original publisher or event organizer.
Jon shares his experience leading a restaurant team, using AI to support people, and reinvesting the time it gives back in the people he leads.
Restaurant Technology Guys · Episode 357
How a Chick-fil-A Operator Uses AI to Lead
· Hosted by Jeremy Julian
Jon talks with Jeremy Julian about the difference between management and leadership, automating repeatable restaurant work, and using AI to notice who deserves recognition and support team members’ personal goals. The publisher page includes a full transcript.
In this faith-and-work conversation, Jon discusses caring for employees as individuals and using AI to notice who needs encouragement and support personal goals. He explains why the conversations and follow-through still depend on the leader.
Jon joins Lacey Langford to discuss his transition from the Army to leading a restaurant team, lessons in civilian leadership, and using AI to make more time for people.
Tasks vs. People: A Conversation With a Chick-fil-A Operator
· Hosted by Erik Van Horn
Jon discusses applying AI to recurring administrative work, tracking individual employee goals, and making deliberate choices about the time automation returns to leaders. The conversation also covers servant leadership and franchise operations.
Can AI Make You a Better Leader? with Chick-fil-A Owner-Operator Jon Harmeling
· Hosted by Danny Klein
A conversation with QSR magazine about Jon’s operating experience with AI, including forecasting, hiring, recognition, and leadership. Jon discusses practical experiments, failures, and lessons from applying these systems inside a restaurant.
Jon delivered a keynote connecting success with service, family, and the impact leaders have on other people. The session was customized for Chadwell Supply's sales organization. It predates Jon's current Frontline AI Leadership keynote.