Ch. 1: The Administrative Manager Is Running Out of Road
Action: Review last week's calendar and the recurring tasks that interrupted your shifts. Choose one recurring administrative task to simplify, automate, or augment. Then protect one specific block of time for work that requires human judgment or human leadership.
Prompts: Shift Work Audit
Ch. 2: Management Is Not Leadership
Action: Choose one person and one capability. Give that person a real stretch responsibility, explain the boundaries, and schedule the follow-up before the conversation ends.
Prompts: One Person, One Capability
Ch. 3: The Capacity Dividend · The Capacity Dividend
Action: Choose one AI-enabled workflow. Replace the claimed time-saved estimate with an honest usable-capacity estimate. Then name one specific destination for the capacity and put it on the calendar.
Prompts: Capacity Dividend Calculator · Five Hours Back
Ch. 4: Augment What Should Remain Human · The Human + AI Work Matrix
Action: Choose one responsibility and break it into its component steps. Place each step in one of four categories: Human Only, Human + AI, AI + Human Review, or Safe to Automate. Then explain why each boundary exists.
Prompts: Human + AI Work Matrix · A New Hire's First Week
Ch. 5: Automate the Repeatable
Action: Choose one repeatable step within a recurring process. Confirm that the step still needs to exist, that its output can be verified more easily than it can be produced manually, and that a person can take over if it fails. Test the automation on low-consequence work before expanding it.
Prompts: Shift Work Audit · Shift Handoff Brief
Ch. 6: Build Workflows, Not Prompts · Anatomy of an AI Workflow
Action: Map one recurring process from its trigger to a responsible next action using all seven elements: Trigger, Inputs, Machine work, Human judgment, Action, Exception, and Measure and improve.
Prompts: Workflow Builder · Guest Recovery
Ch. 7: Measure What the Machine Gives Back
Action: Complete a one-page before-and-after scorecard for one AI-assisted process. Use the same unit before and after, and label estimates and unknowns. Include the result you can support, the claims you cannot support, and the destination of any usable capacity.
Prompts: Before-and-After Scorecard
Ch. 8: The Judgment Gap · The Judgment Gap
Action: For one consequential decision, separate the four layers, define the verification standard before reviewing the AI recommendation, gather evidence from more than one perspective, and record why you decided as you did.
Prompts: Judgment Gap Check · Challenge My Decision · Decision Pre-Mortem
Ch. 9: Context Is More Than Data
Action: Make three columns labeled what the system knows, what I know, and what neither of us knows. Mark each decision-relevant item as verified, unverified, or unknown. Reduce one important unknown by speaking with a person or observing the work.
Prompts: Context Check · Call-Out and Coverage Options
Ch. 10: Just Because We Can Doesn't Mean We Should · The Frontline AI Data Rule
Action: Run one workflow through the action model. Remove every piece of information the system does not need, classify the remaining information and actions as Green, Yellow, or Red, and follow the required response. If human presence contributes to the value of any step, protect that moment.
Prompts: Frontline AI Data Rule Check · Team AI Ground Rules
Ch. 11: Delegate the Work. Never Delegate the Responsibility · The Responsibility Chain
Action: Choose one delegated workflow. Identify who owns the workflow, its output, exceptions, the final decision, the operational consequences, and the development of anyone affected. Confirm that each person has the authority, information, and resources to act. Then identify one responsibility that can transfer as someone’s judgment grows.
Prompts: Responsibility Chain · An Attendance Conversation That Lands
Ch. 12: The Human Reinvestment Principle · The Human Reinvestment Flywheel
Action: Choose one verified goal a team member has shared. Agree on one human next step and its completion date. Protect the needed time on your calendar and follow through by that date.
Prompts: The Human Reinvestment Prompt · Growth Beyond the Role · The People Behind the Alert
Ch. 13: Prepare Before the Human Moment
Action: Choose one real conversation. Use AI to prepare one question, rehearse one difficult response, and identify one assumption. Then close the tool and lead the conversation yourself.
Prompts: Prepare the One-on-One · Role-Play the Conversation · Coaching a Struggling Team Member
Ch. 14: Learn After the Human Moment
Action: Complete a five-minute after-action review of one recent interaction. Identify one assumption, ask someone who experienced or observed the interaction for feedback, and choose one observable behavior to practice for the next ninety days. Define the trigger, practice, and evidence, then use the behavior in your next real conversation.
Prompts: Leadership After-Action Review · Challenge My Leadership Pattern · Separate Feedback from Defensiveness
Ch. 15: Develop People at Scale
Action: Choose one person. Agree on one capability, design one stretch assignment, and schedule the review before the work begins. Afterward, assess the reasoning, decide what responsibility can transfer next, and recognize the growth with specific evidence.
Prompts: Shift Leader Readiness Plan · Coach, Do Not Rescue · Ready to Lead a Shift?
Ch. 16: Build Teams Machines Can't
Action: Choose one recurring decision or process that depends too heavily on one person or one system. Run a thirty-day absence test. First imagine the usual expert is unavailable for thirty days. Then imagine the AI tool is unavailable for the same period. Ask the people closest to the work what would stop, what leadership or the current system may be missing, which knowledge or boundary must be made explicit, and who else could act. Publish what you heard and what will happen next. Agree on a fallback and give one additional person a bounded opportunity to practice before the next disruption.
Prompts: Thirty-Day Absence Test · Diagnose the Team Problem · Five-Minute Pre-Shift Huddle
Ch. 17: Building the Human + AI Organization
Action: Bring together the people who perform and depend on one workflow. Identify which work should disappear, which decisions can move, which human moments need protection, and what people should learn next. Then agree on one redesign to test, name the owner and boundaries, decide how any recovered capacity will be used, and schedule a review of both operational results and capability growth.
Prompts: Team AI Ground Rules · Introducing AI to My Team · Two Futures: Extraction or Investment?