Published conversations about AI in a frontline business, plus selected appearances on stage. Explore the topics, hear Jon in conversation, and follow the original publisher or event organizer.
Jon shares his experience applying AI inside a restaurant and the leadership questions that follow.
Franchise Secrets · Episode 384
Tasks vs. People: A Conversation With a Chick-fil-A Operator
· Hosted by Erik Van Horn
Jon discusses applying AI to recurring administrative work, tracking individual employee goals, and making deliberate choices about the time automation returns to leaders. The conversation also covers servant leadership and franchise operations.
Can AI Make You a Better Leader? with Chick-fil-A Owner-Operator Jon Harmeling
· Hosted by Danny Klein
A conversation with QSR magazine about Jon’s operating experience with AI, including forecasting, hiring, recognition, and leadership. Jon discusses practical experiments, failures, and lessons from applying these systems inside a restaurant.
Jon delivered a keynote connecting success with service, family, and the impact leaders have on other people. The session was customized for Chadwell Supply's sales organization.