Notes from the field.
Operator-tested ideas on AI, leadership, and significance. Short, useful, no fluff.
Accountability is the missing piece of every AI rollout
Why most AI implementations fail, and the framework I use to make sure mine succeed. The system that runs inside my Chick-fil-A and how to apply it to your team.
The 6 AI tools I actually pay for and use every week in my Chick-fil-A
Most AI tool comparisons are written by people who do not run an operation. Here are the six I actually pay for, what each one does in my restaurant, and the one limitation that frustrates me about each.
The quietest promotion most companies make
Most companies promote the best operator and call it leadership development. Here is why that costs you millions, and how to build the line between manager and leader.
Five questions that separate managing tasks from leading people
Most managers think they are leaders. These five self-assessment questions, run honestly against your own calendar this week, will tell you which one you actually are.
The 10 AI systems running inside my Chick-fil-A right now
Most operators want to know what AI actually looks like in a working restaurant. Here are the ten systems I run, what each one cost to build, and what they returned. No hype.
Your 30-day AI evaluation plan that does not require an engineer
Stop reading AI articles and start evaluating AI for your business. A week-by-week plan a non-technical leader can run, with specific deliverables for each week.
The three success metrics most leaders track. The one that actually matters.
Revenue, headcount, and promotions feel like the markers of a successful career. Here is why all three are lagging indicators and the leading indicator that tells you what kind of leader you really are.
Stop retyping the same questions: build a library of AI master prompts
The single biggest leverage point in your AI usage is not the model. It is the prompts you save and reuse. Here is how I built a master prompt library inside my Chick-fil-A and the five prompts I run every week.
Get notes from the field.
Occasional notes on AI, leadership, and significance from inside a real Chick-fil-A. No hype.